- AGREEMENT OF REPAIR
1.1 The terms outlined in these Conditions of Repair (“Agreement”) shall govern the service (“Service”) we provide to repair your consoles, smartphone, tablet, computer, and/or any enquiries on (“Device”) as detailed on the service check-in form.
1.2 References to “us,” “we,” and “our” refer to Futuronic, while “you” and “your” refer to you (“Customer”), the individual addressed on this form. - ALL REPAIRS (UNLESS OTHERWISE STATED)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We offer both high-quality after-market and OEM (genuine) parts (where possible) for the repairs of your device.
2.4 At Futuronic, we conduct a series of tests when a device is booked in for repair. If the device is not testable at this stage, Futuronic is not responsible for any faults found. Therefore, we require the passcode for your device to perform tests before and after the service. If you prefer to keep your passcode private, we can proceed with the appointment, but we will not be able to conduct a full functional check until you return to the store. This may delay the service if adjustments are necessary.
2.5 Any time estimate provided for the completion of the service is an approximation and does not form a binding obligation under the terms of this Agreement. We aim to return your device as quickly as possible; however, any board-level repairs (Level 3), such as repairs to the device’s logic board, may take at least 5 working days to complete.
2.6 If we are unable to complete the service for any reason or if the service incurs additional costs beyond our initial estimate, we will notify you immediately via telephone and/or email. If no fault is found on your device or if you do not accept our revised estimate, we will return your device to you unrepaired and reserve the right to charge a diagnostic fee according to our standard rates.
2.7 To complete diagnostics or repairs, it may be necessary to disassemble the device, which could result in further damage. Futuronic takes no liability for any additional damage caused due to existing issues. Futuronic will not cover the cost of replacement parts under any circumstances, including if the device is deemed unrepairable.
2.8 The cost of repair will be calculated, where possible, according to our standard charges as published from time to time.
2.9 Diagnostics are a chargeable, non-refundable service.
2.10 We will notify you when your Device has been repaired and is ready for collection from our service centre. If the device is not collected, it will be transferred to our central warehouse for storage. Any delivery from our central warehouse will incur an additional charge. If necessary, we will send a reminder, and the device will be recycled if not collected within 56 days.
2.11 We reserve the right to retain your Device until all outstanding charges have been paid. We may also impose an additional fee for the storage of your Device.
2.12 By using our repair services, you agree that any part(s) removed during the repair process will be retained by us for safe and environmentally responsible recycling.
2.13 Using our service may void your manufacturer’s warranty. If you wish to avoid this, please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty does not cover accidental damage.
2.14 Futuronic will install warranty seals following the repair. Any tampering with these seals will void the Futuronic warranty.
2.15 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any recurrence of the original fault and for the part replaced/repaired only. However, if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the coverage extend should the device change ownership.
2.16 All repairs carried out by Futuronic will have warranty seals applied. Whenever a device is returned for a warranty repair, the integrity of these seals is confirmed. If these seals are found to be missing or tampered with, Futuronic reserves the right to void any warranty attached to the device.
2.17 Our warranty coverage is applicable solely to customers who are currently residing in the United Kingdom.
2.18 Warranty repairs do not cover any additional travel, postage, or courier costs incurred.
2.19 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at Futuronic or any issues found in your Device (e.g., ‘Touch Disease,’ ripped flex) which were not evident upon initial inspection. Should any issues become evident once the Device is opened, we will contact you via telephone/email.
2.20 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could cause further damage, which in some cases may be very serious and irreparable.
2.21 We ask our customers to monitor their Device post-liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.22 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will reassess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the Diagnostic fee, should you wish to take this option - REFURBISHED DEVICES
3.1 When you purchase a Refurbished Device from Fututronic, either in-store or online, you are entitled to a 14-day cooling-off period. During this time, you may return the device to us in its original condition for any reason. Beyond this period, refunds or replacements are not available unless the device has a genuine fault, in which case it will be covered under our warranty.
3.2 Your device comes with a 12-month warranty. If a fault is found within this period, you may return the device to Fututronic for a replacement or a refund. If a replacement device is provided, the original 12-month warranty period from the date of purchase will still apply.
3.3 Online purchases must be returned using our online returns process. In-store purchases must be returned to the original Fututronic store where the purchase was made. - LIABILITY
4.1 Our entire liability for any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute, or otherwise) shall be limited, to the extent that the cause of action relates to our supply of the Services, at our exclusive option to:
(a) Supplying the Services again; (b) payment of the cost of having the Services supplied again; or (c) repaying you any amount that you have paid in respect of the Services in exchange for returning your device to a condition similar to how it was received.
4.2 Devices damaged beyond repair If your device is damaged beyond economical repair as a direct result of a service or repair undertaken by Futuronic, you are entitled to a fully functional refurbished device of equal value to your device, based on its model and condition as received and with the original repair issue resolved. To receive a replacement device, full payment must have been received for the repair service, and the relevant damaged device must be surrendered to Futuronic. Your original device will be kept by Futuronic and any replacement device may take up to 10 working days to be provided; however, all efforts will be made to provide a replacement sooner.
4.3 Device data Any data or information that you may have stored on the device shall remain your sole responsibility and we accept no liability for loss or corruption of such data, however caused. We therefore highly recommend that you back up your device onto an external drive prior to commissioning our service. It is your responsibility to keep a record of any such data.
4.4 Device lost or stolen In the unlikely event that your device is lost or stolen whilst in the possession of Futuronic, we will notify you at the earliest opportunity and make arrangements to replace the device on a like-for-like basis within a reasonable period of time. Where, for reasons beyond our control, it is not possible to replace the device with the same model or variant, we will offer an alternative of similar specification and condition.
4.5 Unlimited liability nothing in this clause 4 shall apply to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
4.6 Indirect or Consequential Loss In no circumstance shall we be liable to you for any indirect, special, or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated savings, goodwill, or any other indirect or consequential loss or damage of whatsoever nature howsoever arising. This includes but is not limited to any travel or transportation costs or loss or damage to accessories.
4.7 Claim Notice Period we shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
4.8 Central Workshop Repair Service If you use our “Central Workshop repair service,” be aware we will be working on the component level of your logic board. Therefore, we cannot guarantee a fix on the device. Due to the nature of the repair, there is always a possibility that the damage may worsen to the stage where the device is beyond economical repair (BER). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs for work carried out. - DATA PROTECTION
5.1 We ask for your name and address and any other relevant details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may also send you text messages and/or emails from time to time to alert you to new services and promotions if you have opted in to receive marketing communications You can find more information on how we process your personal data in our privacy notice. Link to our Privacy Policy
- GENERAL
6.1 Futuronic shall not be liable to you for any delay in, or failure of, performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
6.2 Futuronic’s failure to exercise or enforce our rights, or the giving of any forbearance, delay, or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
6.3 This Agreement sets out the entire agreement and understanding between you and Futuronic in connection with its subject matter.
6.4 This Agreement may not be amended, modified, varied, or supplemented except in writing signed by or on behalf of you and Futuronic.
6.5 If any part of this Agreement is found to be void or unenforceable, it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
6.6 Nothing in this Agreement shall confer on any third party any benefits under the provisions of the Contracts (Rights of Third Parties) Act 1999.
6.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts. - DECLARATION
By signing the Futuronic Service Consent, you confirm that you have read and understood this agreement in its entirety, and you are entering into it knowingly and voluntarily. You also acknowledge the documented condition of your device upon check-in as communicated to you and recorded in our database. Furthermore, upon collection, you agree to verify that the device has been repaired to your satisfaction. If the repair does not meet your expectations, please inform a member of our team, and we will be happy to assist you.